Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of ...

For the longest time, open-source was nothing more than a buzzword rattling around the brains of technologists and fans of the Linux operating system. Flash forward a decade or so and open-source has ...

When starting up, many organisations assume they need to invest in expensive software packages as a platform for their services. However, open source software may provide a cost-effective alternative.

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...